| 1 |
9:00 – 9:15 |
Trainer Introduction, Course Objective, Introduction of Simulation Board Game |
|
| 2 |
9:15 – 9:45 |
Store Manager Card Game |
Intra-Team Activity |
| 3 |
9:45 – 10:00 |
Cole Store Case Study Reading |
Individual Reading – No Group Discussion |
| 4 |
10:00 – 10:15 |
Identify Key Business Challenges |
Group Activity |
| 5 |
10:15 – 10:30 |
Ideal Store Manager |
Group Activity |
| 6 |
10:30 – 10:45 |
Store Manager Selection Activity |
Group Activity |
| 7 |
10:45 – 11:00 |
Store Manager Skillset Upgrade |
Group Activity |
|
11:00 – 11:15 |
Tea Break |
– |
| 8 |
11:15 – 11:25 |
Review Team Member & Conflict Cards |
Group Activity |
| 9 |
11:25 – 11:40 |
Select Store Supervisor Selection |
Group Activity |
| 10 |
11:40 – 12:00 |
Review Team Member & Conflict Cards |
Group Activity |
| 11 |
12:00 – 12:30 |
Team Selection Activity |
Group Activity |
| 12 |
12:30 – 12:50 |
Team SWOT Analysis |
Group Activity |
| 13 |
12:50 – 1:15 |
Customer Experience Cards (CX) |
Group Activity |
| 14 |
1:15 – 1:30 |
Customer Experience Action Plan |
Group Activity |
|
1:30 – 2:30 |
Lunch Break |
– |
| 15 |
2:30 – 2:40 |
Mrs. Wright – Ice Breaker Activity |
Group Activity |
| 16 |
2:40 – 3:10 |
Category Allotment – Assign Team Roles / Targets |
Group Activity |
| 17 |
3:10 – 3:30 |
Store Retail Indicator – Footfall Plan / SPE |
Group Activity |
|
3:30 – 3:45 |
Evening Tea Break |
– |
| 18 |
3:45 – 4:15 |
Store Retail Indicator – ATV / UPT / SPSF |
Group Activity |
| 19 |
4:15 – 4:25 |
Store Efficiency Improvement |
Group Activity |
| 20 |
4:25 – 4:50 |
Team Final Presentation |
Group Activity |
| 21 |
4:50 – 5:00 |
Q&A Session / Closing Remarks |
Facilitator |
