Coaching & Mentoring

Coaching & Mentoring

Course Overview

Coaching is a skill that every Supervisor/Manager should possess. Coaching needs development of mindset and skillset to successfully maneuver the subordinates to achieve desired outcome. Managers biggest challenge is breaking boss mindset and stepping into the shoes of a coach.

Only a coach possess the ability to build Rapport, empathize with Coachee, understand the multidimensional challenges Coachee is facing. These challenges include areas like Personality issues, Skillset issues, Environmental & Cultural barriers and Operational Issues. This program helps coaches to design a robust workable coaching plan in consultation with Coachee that can resolve Coachee issues, remove barriers hindering performance and devise a strategic growth development plan that can benefit both organization and Coachee over long-term.

Course Overview

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Course Overview

The Coaching Process:

  • Step 1: Building Rapport
  • Step 2: Choosing Coaching Ethos
  • Step 3: Empathizing with Coachee
  • Step 4: The Coaching Goals
  • Step 5: Type & Nature of Customer & Challenges
  • Step 6: Desired & Missing Skillset Identification
  • Step 7: Choosing Coaching Tools & Methods
  • Step 8: The Comprehensive Coaching Plan
  • Step 9: Feedback & Feedforward Contro

Step 1: Building Rapport

  • What is Rapport Building
  • Verbal & Non-Verbal Techniques
  • Ice Breaking & Small Talks
  • Aligning energies & focus

Coaching Ethos

  • Setting Coaching Values
  • Establishing boundaries & ethical framework
  • Identifying Challenges to Coaching Process
  • Creating Do’s & Don’t List

Empathy

  • Exploring & Understanding Coachee Personality Issues
  • Exploring & Understanding Coachee Skillset Issues
  • Exploring & Understanding Coachee Environment / Cultural Issues
  • Exploring & Understanding Coachee Operational Issues

The Coaching Goals

  • Consolidation of Learning from Empathy
  • Gap Analysis in Four Areas
  • Setting Coaching Direction
  • Exploring Coaching Outcome

Customer Analysis

  • Customer Segmentation
  • Empathizing with Customer
  • Understanding Customer Needs & Expectations
  • Summarizing Customer Learning into Action Plan

Skillset Identification

  • Identification of Skillset for Each Customer Segment
  • Scanning Coachee Skill & Behavioral Gaps
  • Identification of Missing Skillset
  • Developing Learning Gaps & Behavioral Pitfalls

Choosing Coaching Tools & Methods

  • Evaluation of Multiple Coaching Tools
  • Choosing the Suitable Tools
  • Developing the Application Roadmap
  • Selecting Timelines & Outcomes

Comprehensive Coaching Plan

  • Mapping Coachee–Gaps–Customer in One Chart
  • Development of Timelines, Outcomes & Milestones
  • Setting Coaching Effectiveness KPIs
  • Identification of Success or Failure Indicators

Feedback & Feedforward Control

  • Setting Timelines for Performance Review
  • Performance Review Process
  • On-Course & Off-Course Indicators
  • Correction Strategy & Process Redesign

Learning Outcome

  1. Creating connection through NLP Technique ‘Rapport Building’
  2. Empathy: Six Thinking Hats Technique – Edward De Bono
  3. Tools & Techniques for effective empathy process
  4. Initiating coaching process with individuals with varying personality & skillset
  5. Emotional Intelligence to successfully run the coaching process
  6. Driving Coaching process through unbiased performance analysis & skillset gap identification
  7. Collaborating & creating space for Coachee to increase engagement in coaching process
  8. Analysis & Analytical skill to set KPIs & Critical Success Factor
  9. Keeping Coaching process up and running while incorporating bilateral learning and engagement

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